1. About These Terms
These Terms and Conditions apply to every booking made with Big Bull Commercial, a trading division of Big Bull Movers Ltd. They cover all commercial moving services including office relocations, warehouse moves, industrial and machinery moving, laboratory and medical equipment relocation, logistics and contract moving, and related services such as packing, disassembly, and storage.
By confirming a booking, accepting a quote, or signing a project scope document, you agree to these Terms. If you are booking on behalf of a business, you confirm that you have the authority to accept these Terms for that business and to bind the organisation to the obligations set out here.
Please read this page alongside your written quote or project scope document. Where the two documents differ, your signed quote, booking confirmation, or project agreement takes priority for that specific job.
2. Quotes and Pricing
2.1 Estimates
Prices provided before a site assessment are estimates only. An estimate is based on the information you provide about the scope of the move, access conditions, the number and type of items, connection requirements, and any specialist handling needed.
2.2 Fixed Quotes
A fixed price is confirmed once we have assessed the job, either by an in-person site visit, video walkthrough, or a detailed inventory and site plan you provide. Once confirmed in writing, that price is fixed for the agreed scope of work. We will not add charges outside that scope without notifying you first.
2.3 Variable Factors
The following can result in a change to the agreed price if they arise during the job and were not disclosed at the time of quoting:
- Additional items, machinery, or equipment not included in the original scope
- Restricted access at either site, including stairwells, narrow doorways, low-height clearances, weight-restricted floors, or insufficient parking and loading access
- Additional packing materials or labour requested on the day
- Waiting time caused by the client, building management, a landlord, or a third party
- A change of pickup or delivery address after the quote was issued
- Unexpected disconnection or reconnection requirements not included in the original scope
- Delays caused by incomplete preparation at the origin site
Where additional costs arise, our project lead will notify you before continuing wherever practicable.
3. Booking, Payment, and Cancellation
3.1 Booking Confirmation
A booking is confirmed once you accept a written quote and, where specified, pay any deposit shown on your booking confirmation. Time slots and crew allocations are reserved on a first-confirmed basis.
3.2 Commercial Accounts and Payment Terms
For commercial clients, we may offer invoice payment terms agreed in writing. Default payment is due on completion of the job unless a different arrangement has been confirmed. We accept bank transfer and card payments. A processing fee may apply to card payments and will be communicated to you in advance.
For staged or phased commercial projects, payment milestones will be set out in the project scope document.
3.3 Overdue Invoices
Invoices not paid within the agreed terms may attract late payment interest at a rate of 2% per month, calculated from the due date. We reserve the right to suspend ongoing contract services until overdue amounts are settled.
3.4 Cancellation and Rescheduling
You may cancel or reschedule a confirmed booking by contacting us in writing. Cancellations made with fewer than 48 hours' notice, or where crew and vehicles have already been dispatched to site, may incur a cancellation or callout charge. The applicable charge, if any, will be stated in your booking confirmation. For large commercial projects with pre-allocated crew and specialist equipment, separate cancellation terms will be set out in the project agreement.
4. Client Responsibilities Before the Move
To keep your move on schedule and avoid additional charges, please ensure the following before move day:
- Provide an accurate inventory of items and full details of both sites, including access, floor load limits, lift dimensions, and building management requirements
- Arrange building access, including lift bookings, loading dock reservations, and security or after-hours access for both origin and destination sites
- Ensure items to be moved are ready at the agreed start time, unless packing or preparation has been booked as part of our scope
- Arrange for the isolation or disconnection of utilities — including electrical supplies, gas, hydraulic, and pneumatic systems — where this has not been included in our scope. We can coordinate this as an additional service if required
- Advise us of any item that exceeds standard handling limits so we can assign the correct equipment and crew
- Notify building management, your insurance provider, and any other relevant parties of the move date and access requirements
If the job cannot proceed as planned due to missing information, access issues, or items not being ready, waiting time and any return visit will be charged at our standard rates.
5. Items We Cannot Move
For safety, legal, and insurance reasons, the following are excluded from our commercial moving services unless separately agreed in writing with specific handling protocols in place:
- Flammable, explosive, or pressurised materials, including gas cylinders and fuel containers
- Controlled substances under the Misuse of Drugs Act 1975
- Firearms and ammunition
- Biological hazards or infectious waste
- Cash, bearer instruments, and uninsured high-value items unless specific arrangements are agreed
- Perishable goods requiring temperature control, unless cold chain logistics have been arranged as part of the scope
- Any item that poses an unacceptable risk to the safety of our crew, your building, or our vehicles
Any hazardous substance to be moved — including laboratory chemicals — must be disclosed before the job begins. We handle hazardous materials only with agreed written procedures that comply with the Health and Safety at Work Act 2015.
6. Insurance
Big Bull Movers Ltd holds standard commercial public liability insurance covering our operations and crew. This covers bodily injury and property damage caused by our operations, not the value of goods being transported or relocated.
Under the Contract and Commercial Law Act 2017, goods carried in New Zealand are generally transported at the owner's risk unless loss or damage is caused intentionally by the carrier. Our public liability cover does not automatically insure your commercial assets, equipment, or stock against loss or damage during a move.
We strongly recommend that you arrange appropriate transit or storage insurance before the move begins. If required, we can refer you to an insurance provider. Any cover arranged through a referral is a separate contract between you and the insurer. Big Bull Movers Ltd is not an insurance broker, does not underwrite policies, and accepts no liability relating to such cover.
If you choose not to arrange insurance, the move proceeds at owner's risk as described above.
7. Liability and Limitations
We take reasonable professional care with your assets and property at every stage of a commercial move. However, certain risks cannot be fully eliminated when moving large, heavy, or technically complex equipment through constrained access routes or buildings.
Big Bull Commercial is not liable for:
- Damage to items that were not adequately prepared, packaged, or disclosed prior to the move
- Pre-existing damage, wear, or latent defects not caused by our crew
- Mechanical failure or calibration drift in precision equipment caused by factors unrelated to our handling
- Damage to driveways, floors, underground services, cables, or fitout caused by conditions not disclosed before the job or resulting from instructions given by the client or building management
- Delays caused by traffic, weather, building restrictions, labour disputes, or other events outside our reasonable control
- Indirect or consequential losses, including lost production time, missed business deadlines, or loss of revenue arising from a delayed or rescheduled move
Nothing in these Terms limits any rights you hold under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot lawfully be excluded.
8. Damage or Loss Claims
If you believe an item was lost or damaged during your move, please notify us in writing within 24 hours of the job being completed, with a description of the damage and photographs where possible. Claims raised after this window may be more difficult for us to investigate accurately.
We will review the claim and, where transit insurance is in place, assist by providing relevant job records, photos, and crew information to your insurer on request.
9. Health and Safety
All commercial jobs are carried out in compliance with the Health and Safety at Work Act 2015. Our crew are entitled to decline or pause work if they identify an unsafe condition at any site. If unsafe conditions are caused by circumstances within the client's control — such as uneven flooring, unmarked hazardous materials, or inadequate access — we will notify you and agree a resolution before work resumes. Waiting time in such circumstances may be charged.
For high-risk commercial moves, including industrial machinery, hazardous materials, and multi-phase warehouse relocations, we will prepare and share a site-specific health and safety plan as part of the project scope.
10. Project-Specific Agreements
For large or complex commercial jobs, a signed project agreement, method statement, or scope document supplements these Terms. Where that agreement differs from anything on this page, the project agreement takes priority for the matters it specifically addresses. This applies to warehouse relocations, industrial machinery moves, phased office relocations, and laboratory or medical equipment moves.
11. Contract Moving and Ongoing Arrangements
For clients on a contract or scheduled moving arrangement, service terms including frequency, pricing, notice periods, and billing cycles are set out in the written contract agreement. These Terms apply alongside that agreement. Either party may terminate a rolling contract by providing 30 days' written notice, unless the contract agreement specifies a different notice period.
12. Storage
Where storage is arranged as part of a commercial move, separate storage terms covering duration, access, condition monitoring, and applicable charges will be agreed in writing before goods enter storage. The liability and insurance provisions in Section 6 and Section 7 apply equally to goods held in storage.
13. Photos and Documentation
We may photograph completed commercial jobs for training, quality assurance, and marketing. We take reasonable care to exclude identifying business information from any photos used publicly. If you prefer that no photos from your job are used, please inform your project lead before the move begins.
Job photos and documentation are retained for seven years as part of our standard commercial records.
14. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, operations, or New Zealand law. The version in effect on the date of your booking confirmation or signed project agreement applies to that job. Updated Terms are published on this page with a revised effective date.
15. Governing Law
These Terms are governed by the laws of New Zealand. Any dispute that cannot be resolved through direct communication will be subject to the jurisdiction of the New Zealand courts. Where a dispute relates to a consumer matter, nothing in these Terms prevents you from raising a complaint with relevant New Zealand regulatory bodies.
16. Contact Us
If you have questions about these Terms or about a specific booking, please contact us:
Phone: +64 22 675 8904
Email: team@bigbullcommercial.co.nz
Address: 28 Constellation Drive, Rosedale, Auckland 0632, New Zealand
Website: bigbullcommercial.co.nz