1. Introduction
Big Bull Movers Ltd (referred to as “Big Bull Commercial”, “we”, “us” or “our”) operates bigbullcommercial.co.nz and is part of the Big Bull Movers group. This policy explains how we collect, use, store, and share personal information in line with the Privacy Act 2020 (New Zealand).
Personal information means information about an identifiable individual. This policy applies whenever you visit our website, request a quote, engage our commercial moving services, or otherwise contact us — whether as a business representative, a facilities manager, an operations contact, or a visitor browsing our services.
This policy does not limit any rights you already have under the Privacy Act 2020. You can read more about those rights at privacy.org.nz.
2. What Personal Information We Collect
Depending on how you interact with us, we may collect:
- Your name, phone number, email address, and business or site address
- Details of your commercial move or project, such as building access notes, equipment lists, floor plans, and photos you provide for quoting purposes
- Company or organisation details, such as trading name, NZBN, and the name and contact details of your authorised representative
- Payment and billing information needed to prepare invoices and process payment
- Technical information about how you use our website, including pages visited, device type, and browser information
- Any information you choose to share through our enquiry forms, phone calls, emails, or written correspondence
3. How We Collect Personal Information
We collect personal information directly from you, wherever possible. This happens when you:
- Request a quote or fill in a contact or enquiry form on our website
- Call, email, or message our team directly
- Book a commercial relocation, including office, warehouse, industrial machinery, laboratory, or freight moving services
- Correspond with us during the planning or execution of a move
- Sign up to receive service updates or communications from us
We may also collect information from third parties where you have authorised this, or where the information is publicly available — for example, a company directory listing provided to us as part of a commercial referral.
4. How We Use Your Personal Information
We use personal information to:
- Prepare quotes and provide commercial moving, relocation, and logistics services
- Confirm bookings and coordinate crews, vehicles, equipment, and access arrangements
- Invoice for services and process payments
- Respond to enquiries, feedback, and complaints
- Send service-related communications, such as booking confirmations, move-day updates, and handover documentation
- With your consent, send commercial updates about our services, capabilities, or seasonal offers
- Improve our website, services, and client experience
- Meet our legal and regulatory obligations under New Zealand law
5. Marketing and Communications
If you opt in, we may contact you about commercial moving services, new service offerings, or business updates relevant to your industry. Every marketing communication includes an unsubscribe option, and you can opt out at any time by contacting us directly or using the unsubscribe link provided.
We run advertising campaigns through platforms including Meta (Facebook and Instagram) and Google. These platforms may use tracking technologies — such as a pixel or cookie — on our website to help us measure campaign performance and show relevant content to businesses that may benefit from our services. This may involve sharing limited, often de-identified, technical data with these platforms in line with their own privacy terms.
You can manage ad personalisation through your account settings on these platforms or by adjusting your browser's cookie preferences.
6. Disclosing Your Personal Information
We may share personal information with:
- Crew members, subcontractors, and logistics partners involved in delivering your commercial move
- Software and hosting providers that support our quoting, booking, invoicing, and website systems
- Payment processors, to complete transactions securely
- Advertising and analytics platforms such as Meta and Google, as described in Section 5
- Regulatory bodies or law enforcement, where required or permitted by law
- Any other party you have specifically authorised in writing
We do not sell personal information to third parties.
7. Overseas Disclosure
Some of the third-party service providers we use — including cloud hosting services, advertising platforms, and business software — may store or process personal information on servers located outside New Zealand. Where this occurs, we take reasonable steps to work with providers that apply privacy and security standards comparable to those required under the Privacy Act 2020.
8. Cookies and Website Data
Our website uses cookies and similar technologies to help pages function correctly, understand how visitors use our site, and support advertising campaigns. Cookies are small files stored on your device when you visit our site.
You can disable or manage cookies through your browser settings. Some website features may not work as expected if certain cookies are disabled. More information about how Google handles cookie data is available at policies.google.com/technologies/cookies.
9. Keeping Your Information Secure
We take reasonable steps to protect personal information from loss, unauthorised access, disclosure, or misuse. This includes restricting access to client records and move documentation to staff and contractors who need it to perform their role.
No online system is completely secure. If you send personal information to us over the internet, this is done at your own risk.
10. Accessing and Correcting Your Information
You have the right to ask what personal information we hold about you and to request a correction if any of it is inaccurate or out of date. Before actioning a request, we may need to confirm your identity.
To make a request, contact us using the details in Section 14. We will respond within the timeframes set out in the Privacy Act 2020.
11. Retention of Personal Information
We retain personal information for as long as it is needed for the purposes set out in this policy, or as required by law. Move documentation, invoices, and related records are typically retained for seven years in line with standard commercial record-keeping requirements.
12. Links to Other Websites
Our website may contain links to other sites, including review platforms, industry directories, or partner services. We are not responsible for the privacy practices of those sites, and we recommend reviewing their privacy policies before sharing personal information with them.
13. Changes to This Policy
We may update this policy from time to time to reflect changes in our services, business practices, or New Zealand privacy law. The updated version will be published on this page with a revised effective date. We recommend checking this page periodically.
14. Contact Us
If you have questions about this policy, or if you want to access, correct, or raise a concern about how we handle your personal information, please contact us:
Phone: +64 22 675 8904
Email: team@bigbullcommercial.co.nz
Address: 28 Constellation Drive, Rosedale, Auckland 0632, New Zealand
Website: bigbullcommercial.co.nz
If you are not satisfied with our response to a privacy concern, you can contact the Office of the Privacy Commissioner at privacy.org.nz or by calling 0800 803 909.